Refund policy
Returns / Exchanges
Due to the nature of our personal care products and for health and hygiene reasons, all sales are final. We do not accept returns or exchanges once an order has been shipped.
If you have any questions regarding your order, please contact us at help@dilection.com.
Order Cancellations
You may cancel your order at any time before it has been shipped.
To request a cancellation, please contact us as soon as possible at help@dilection.com with your order number.
Once an order has been shipped, it can no longer be canceled.
If your cancellation is successfully processed, a full refund will be issued to your original payment method.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is defective or damaged, or if you receive the wrong item.
Please email help@dilection.com with your order number and, when applicable, photos of the product and packaging so that we can evaluate the issue and make it right.
Refunds
Refunds are only issued for:
- Orders successfully canceled before shipment;
- Approved claims involving defective, damaged, or incorrect products; or
- Refunds required under applicable law.
If a refund is approved, it will be issued automatically to your original payment method. Please allow up to 3 business days for the refund to appear, depending on your bank or payment provider.
If more than 3 business days have passed since we approved your refund, please contact us at help@dilection.com.
